Privacy Policy
At KLOE Lighting, protecting your personal information and ensuring your privacy is our priority. We take security seriously and strive to offer a safe, transparent experience as you interact with our website, including when purchasing. This Privacy Policy explains how KLOE Lighting collects, uses, and protects your personal information when you visit or make a purchase from kloelighting.com (the “Site”).
1. Information we collect
Personal information refers to any information that identifies you as an individual. This includes:
- Device information collected as you browse the Site, including details about your web browser, IP address, time zone, and installed cookies. We also gather data on the specific web pages and products you view, the websites or search terms that brought you to our Site, and how you interact with our content.
- Order information collected during the checkout process. This includes your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number.
Data collection technologies:
- Cookies: Small data files stored on your device to remember your preferences and improve your browsing experience.
- Log files: These files track site activity, such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
- Web beacons, tags, and pixels: These electronic tools help us understand how you navigate our Site and interact with our content.
2. How we use your information
The information collected is used for the following purposes:
- Order fulfillment and customer support: We use order information to process and fulfill purchases, verify payment details, arrange for shipping, and send order confirmations or receipts.
- Communication: We may use your contact information to respond to inquiries, provide support, and send updates about your order or our services.
- Fraud Prevention: Device information, particularly IP addresses, is used to screen orders for potential fraud or security risks.
- Site optimization and analytics: Device Information helps us improve and optimize our Site. This includes generating analytics to understand customer behavior and to measure the effectiveness of our marketing efforts.
- Personalized marketing (based on your preferences): With your consent, we may use your information to send promotions or updates about our products and services that may be relevant to you.
3. Sharing your information
We do not sell your personal information to third parties. We only share information with trusted third-party service providers who help us operate the Site and fulfill your orders, such as payment processors, shipping companies, and marketing services. All third parties are required to protect your information and use it solely for the purpose we’ve agreed upon.
4. Security of your information
We take reasonable precautions to secure your personal information, particularly sensitive information such as payment details, which are processed securely using SSL encryption technology. While we work to protect your information, please note that no transmission over the internet is entirely secure.
5. Do not track signals
KLOE Lighting does not currently respond to Do Not Track signals. We do not alter our data collection or usage practices when a Do Not Track signal is received from your browser.
6. Your rights and choices
If you reside in the USA, European countries, or other regions with specific privacy laws, you have the right to:
- Access the personal information we hold about you.
- Request corrections, updates, or deletion of your personal information.
To exercise these rights, please contact us at customers@kloelighting.com. We process personal information to fulfill our contract with you (such as processing your orders) or based on legitimate business interests, as outlined above.
State privacy rights:
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have additional rights under applicable state privacy laws. These include the right to:
- Know what personal information we collect, use, disclose, or sell.
- Request that we delete your personal information.
7. Children’s privacy
KLOE Lighting does not knowingly collect information from children under the age of 16. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately. We will promptly remove such data from our records in compliance with the Children’s Online Privacy Protection Act (COPPA).
8. Data retention
We retain order information for our records unless you request deletion. This helps us fulfill legal requirements, resolve disputes, and maintain a record of transactions for internal purposes.
9. Policy updates
We may update this Privacy Policy periodically to reflect changes in our practices or to meet operational, legal, or regulatory requirements. Any changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
For questions about our privacy practices, to make a data request, or to express a concern, please contact us at: customers@kloelighting.com