Shipping Policy

Thank you for shopping with KLOE Lighting. Our goal is to ensure your order is delivered as smoothly and quickly as possible. Below, you’ll find all the information you need regarding shipping times, tracking options, international shipping, and potential customs duties.

1. Shipping timeframes

You can refer to the order date for estimated delivery times:

  • Most orders will arrive within 14 days depending on the shipping address and product type.
  • If your order has not arrived within the expected timeframe, please contact our customer service team at (312) 583-1894 for assistance.

2. How to track your order

Once your order is shipped, you’ll receive an email with your tracking number. To track your package:

  1. Visit https://www.kloelighting.com/tools/tracking
  2. Enter your tracking number to view the latest updates.

Alternatively, you can reach out to our customer service team at customers@kloelighting.com for further logistics information.

3. International shipping

KLOE Lighting ships to most countries worldwide. If you are unsure if we ship to your location, please feel free to contact us at customers@kloelighting.com.

Please note: Due to ongoing events, we are unable to ship to Ukraine. We apologize for any inconvenience and appreciate your understanding.

4. Customs duties

In certain cases, shipments may be subject to customs duties based on your country’s regulations. Here are some key points to consider:

  • Possibility of duties: Customs duties may apply to parcels with a maximum side length exceeding 60 cm, though the likelihood of this is approximately 5%.
  • Coverage: KLOE Lighting will cover 20% of any customs duty fees you may incur.
  • Estimated Costs: Customs fees generally range from $0 to $25 per item, depending on the destination country.

We hope this policy answers all your questions, but please reach out to our customer service team at customers@kloelighting.com with any further inquiries.