Billing Terms & Conditions

At KLOE Lighting, we aim to provide a seamless shopping experience. Below are our billing terms and conditions for your understanding:

1. Payment methods

KLOE Lighting supports multiple secure payment options, including PayPal and major credit cards. Detailed information about these payment methods can be found on our Payment Methods page.

2. Transparent pricing

The total cost of your order will be calculated during the checkout process. The price displayed at checkout is the final amount you will pay—there are no hidden fees or additional charges.

3. Immediate billing

Your credit card will be charged at the time of checkout. This enables us to start processing and packing your order immediately for swift delivery.

4. Right to cancel orders

KLOE Lighting reserves the right to cancel an order if an error occurs on our part, such as a pricing mistake. For example, if an item is incorrectly listed at $0.10 instead of the correct price, we reserve the right to cancel that order. Please note that we will not charge a different price than what is displayed at checkout.

5. Right to substitution/updated merchandise

Occasionally, manufacturers update their products, and these changes may not be immediately reflected in the images on our website. If you receive an updated version of an item that you specifically wanted in the older design, we will offer a full refund or an exchange for the preferred item.

6. Customer support

If you encounter any issues during your shopping experience, please reach out to us at customers@kloelighting.com. Our dedicated customer support team is ready to assist you.

Thank you for choosing KLOE Lighting! We appreciate your business and look forward to serving you.